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HP Recommended
Microsoft Windows 10 (64-bit)

My all-in-1 has become very slow and on boot up I keep getting this message: Dell encryption is preventing upgrade to a version of Windows 10 that it does not support. contact Support for assistance. Does anyone know what this means and/or how I fix it?

1 REPLY 1
HP Recommended

@L8yJay -- Dell encryption is preventing upgrade to a version of Windows 10 that it does not support. contact Support for assistance.

 

Is your computer a Dell computer, or are you just running some "disk-encryption" software that was authored by Dell? 

 

Does anyone know what this means,  and/or how I fix it?

 

Upgrade to the most-recent version of that Dell software, and retry the update.

 

Or, uninstall that Dell software, restart your computer, and retry the update. Then, after the update, reinstall the Dell software.

 

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