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‎07-11-2023 07:50 AM

HP Recommended

smart check not available

Category:
5 REPLIES 5

‎07-11-2023 07:58 AM

HP Recommended

Run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.

This will check the drive.
Report back with the results.


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‎07-11-2023 08:04 AM

HP Recommended

Current version of diagnostic is not up to date, 

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‎07-11-2023 08:10 AM - edited ‎07-11-2023 08:10 AM

HP Recommended

Are you saying the diagnostic will not run?

What is the current version and what model number PC is this?

or try this

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics


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‎07-11-2023 08:12 AM

HP Recommended

Current version :- HP LAPTOP 14s-dk0xxx

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‎07-11-2023 09:28 AM

HP Recommended

Here is the update for the diagnostics for that model

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-14-dk0000-laptop-pc/25040281/swItemId/...

Diagnostic 2.1.0.0 Rev.A  Jan 13, 2023 

sp144583.exe (349.2 MB)

 


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