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CRI7
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Smart disk error

HP Recommended
Omen 870-216na
Microsoft Windows 10 (64-bit)

 Hi I started my pc and there was a screen saying smart disk error and that there is imminent failure. It also said I should run system diagnostics. I ran an extensive test and everything passes except for 3 things, it said 

HardDrive/SSD SMART Check : RECOMMENDED ACTION - Executing DST...

Hard Drive/SSD Short DST Check :FAILED FAILURE ID : 94N621-8NMA6X-9XPGRG-60T003

Hard Drive/SSD Long DST Check : FAILED FAILURE ID : 94N621-8NMA6X-9XPGRG-61BQ03

I can still boot the computer and everything seems to run fine. I also ran CHKDSK in cmd and it said no further action required. But when I error check the drive (my C: drive) in properties, it says to repair and that it will repair the drive next time I restart the computer. When I do restart the computer I get the smart disk error screen again and it seems nothing changes. Could someone please tell me if I need to get a new SSD or if I can do something about this.

 

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banhien
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Message 2 of 2
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HP Recommended

@CRI7 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 7 and Windows 10. Please use Cloud Recovery tool:

 

       https://support.hp.com/au-en/document/c06162205

 

You still can access to your machine now. Please backup your files/data before too late.

 

Regards.

BH
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