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‎02-15-2021 11:55 PM - edited ‎02-19-2021 06:13 AM

HP Recommended
Product: OMEN 880 - 173NG
Operating System: Microsoft Windows 10 (64-bit)

Dear,

 

I updated BIOS F.14 Rev.A to F.53 Rev.A then NVME sdd is not recognized at CMOS and Windows. My system is OMEN 880-173ng. 

 

However, the system configuration, the storage manager driver is working well and could be checked. But no hdd (toshiba nvme pcie 256gb as original)

 

I did Windows recovery but the 2TB SATA HDD is only recognized. I would like to use my NVME sdd (256GB). Please help!

 

Thank you,

6 REPLIES 6

‎02-16-2021 04:41 PM - edited ‎02-16-2021 04:44 PM

HP Recommended

Hi,

 

I have seen this happen on certain HP Desktop PCs I don't know why this is happening. I have not seen any solutions in this forum for this problem.

 

Contact HP Support for a solution.

 

The SSD worked prior to a HP BIOS update. Now, after a BIOS update, it does not work.

 

A HP BIOS @ default settings will detect a SSD. A BIOS update resets the BIOS to defaults.

 

????

 

Regards

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‎02-17-2021 06:09 AM

HP Recommended

Perhaps the flash reset the bios to defaults. You may need to reenable it in the bios as a bootable device. Your devices support page will have all the information on the setup.  

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‎02-19-2021 01:57 AM

HP Recommended

I tried to reset the BIOS several times. Battery off and more than 30sec.... but the bios version is still F53 (not changed). I don't know what the problem is on it.

 

Would you let me know how I can back the F14 bios which I had it?

 

Windows driver is working well but the SSD is not recognized.

 

Thank you,

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‎02-19-2021 05:55 AM

HP Recommended

https://www.win-raid.com/

This is a good forum for in depth help on bios. 

It happened me one time that I lost my inboard video in the bios but I found that specific settings all enabled at once brought it back. It made no sense but worked. For example, I enabled legacy boot and disabled uefi boot and made tpm available but didn't put in a password.  It may be worth trying different setup options and make sure to press f10 to save after each save as this can release other settings. Take photos or record the initial setting so you can go back to them. 

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‎02-19-2021 06:11 AM

HP Recommended

Thanks for your support. It seems to be soloved. I changed the NVMe ssd from toshiba to Samsung (new one). It is now working on my computer. It might be sdd issue.

 

Thank you!

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‎02-19-2021 06:13 AM

HP Recommended

Yes, some are not boot compatible, I should have remembered, well done and thanks for passing on the information.

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