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HP Recommended
HP Pavilion - 14-ce0505sa
Microsoft Windows 11

Hi some of the keys in my laptop are not working can you please fix this issue,

here is the laptop error code : PLTSKF-986BMC-MFPW3G-G05W03

 

pleas let me know if any further information required.

Thanks 

4 REPLIES 4
HP Recommended

@Sumanth-PC wrote:

Hi some of the keys in my laptop are not working can you please fix this issue,

here is the laptop error code : PLTSKF-986BMC-MFPW3G-G05W03

 


You may have to contact HP tech support to get that error code explained

https://support.hp.com/us-en/contact-hp

hp worldwide contact https://www.hp.com/us-en/contact-hp/ww-contact-us.html

check warrany https://support.hp.com/us-en/check-warranty

 

l might be able to advise you if you are more specific about the problem.  What is the symptom?

If you attach a USB keyboard does the external keyboard have the problem?

ls there any obvious damage to the keyboard?

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

hi, thanks for the response,
yes if I connect an external keyboard, its working fine. 

 

in numbers only 5 and 6 are working rest of the keys are not responding at all, all normal alphabets are working fine.

Right arrow and Down arrow keys are not working either.

Thanks 

 

HP Recommended

hi, thanks for the response,
yes if I connect an external keyboard, its working fine. 

 

in numbers only 5 and 6 are working rest of the keys are not responding at all, all normal alphabets are working fine.

Right arrow and Down arrow keys are not working either.

Thanks 

HP Recommended

I assume your system is  not in warranty.  Unaccountably, I was unable to find  14-Ce0505sa at the below parts list

https://partsurfer.hp.com/partsurfer/  the best I could lookup was "14-ce" which provided keyboard part L19191-001

 

Please go to that partsurfer and put in your product ID and see if a better keyboard part is listed.

 

Disassembly and replacement of HP 14-ce can be found on youtube

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.