Some of the keys in my keyboard are not working can you please help me with this

[Sumanth-PC]

Hi some of the keys in my laptop are not working can you please fix this issue,

here is the laptop error code : PLTSKF-986BMC-MFPW3G-G05W03

pleas let me know if any further information required.

Thanks 

[BeemerBiker]

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@Sumanth-PC wrote:

Hi some of the keys in my laptop are not working can you please fix this issue,

here is the laptop error code : PLTSKF-986BMC-MFPW3G-G05W03

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You may have to contact HP tech support to get that error code explained

https://support.hp.com/us-en/contact-hp

hp worldwide contact https://www.hp.com/us-en/contact-hp/ww-contact-us.html

check warrany https://support.hp.com/us-en/check-warranty

l might be able to advise you if you are more specific about the problem.  What is the symptom?

If you attach a USB keyboard does the external keyboard have the problem?

ls there any obvious damage to the keyboard?

[Sumanth-PC]

hi, thanks for the response,
yes if I connect an external keyboard, its working fine. 

in numbers only 5 and 6 are working rest of the keys are not responding at all, all normal alphabets are working fine.

Right arrow and Down arrow keys are not working either.

Thanks 

[Sumanth-PC]

hi, thanks for the response,
yes if I connect an external keyboard, its working fine. 

in numbers only 5 and 6 are working rest of the keys are not responding at all, all normal alphabets are working fine.

Right arrow and Down arrow keys are not working either.

Thanks 

[BeemerBiker]

I assume your system is  not in warranty.  Unaccountably, I was unable to find  14-Ce0505sa at the below parts list

https://partsurfer.hp.com/partsurfer/  the best I could lookup was "14-ce" which provided keyboard part L19191-001

Please go to that partsurfer and put in your product ID and see if a better keyboard part is listed.

Disassembly and replacement of HP 14-ce can be found on youtube