Srttrail.txt log file error

[Rohit_982]

My HP Omen laptop unexpectedly giving me the black screen error and when it starts to repair automatically it shows 'C:\windows\system32\logfiles\Srt\SrtTrail.txt' log error. Ever since, my laptop display won’t show and start up properly.

Can someone please me with the solution I have tried all the command prompt commands and the it still doesn’t start up.

[Pallipurath]

Hi @Rohit_982 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that your HP Omen laptop is encountering a black screen and failing to start properly with an error in C:\windows\system32\logfiles\Srt\SrtTrail.txt, it indicates that the automatic repair process has failed to resolve a startup issue. Here are some advanced troubleshooting steps you might consider:

Boot into Safe Mode

• Restart your laptop.
• While booting, press F8 or Shift + F8 repeatedly.
• If Safe Mode loads:
• Uninstall any recent drivers or updates that may have caused the issue.
• Run antivirus scans to rule out malware.

Use System Restore

• Restart → press F11 (HP Recovery) or boot into Advanced Startup Options.
• Navigate: Troubleshoot → Advanced Options → System Restore.
• Select a restore point created before the error began.
• Follow prompts to roll back your system state.

Run Disk & File Repair

• Open Command Prompt from Advanced Options and run:
• Code
• chkdsk /f /r C: sfc /scannow
• chkdsk checks and repairs disk errors.
• sfc scans and repairs corrupted system files.

Disable Automatic Startup Repair

• Sometimes disabling the repair loop helps:
• Code
• bcdedit /set {default} recoveryenabled No
• Restart your system afterwards.

Rebuild Boot Configuration Data (BCD)

• In Command Prompt, run:
• Code
• bootrec /fixmbr bootrec /fixboot bootrec /scanos bootrec /rebuildbcd
• This rebuilds the boot loader and often resolves startup failures.

Check Hardware

• Disconnect all peripherals (USB drives, external HDDs, etc.).
• Run HP Hardware Diagnostics (press F2 at boot) to test your SSD/HDD.
• Run Once.

Perform a Clean Boot

• If Safe Mode works:
• Press Win + R → msconfig.
• Under Services, check “Hide all Microsoft services” → click Disable all.
• Under Startup, open Task Manager → disable all startup items.
• Restart and test.

Reset Your PC

• If all else fails:
• Boot into Advanced Startup Options → Troubleshoot → Reset this PC.
• Choose Keep my files (apps will be removed, files retained).
• If reset fails, perform a clean reinstall of Windows using a bootable USB.

Take care and have an amazing day!