Ssd not recognised

[goffo]

sorry story. I kept getting Bios 500/501 error on start-up on Windows11 Pro HP all-in-one. Changed CMOS battery and manged to bugger screen. screen replaced but now main drive not recognised. Tried to reinstall windows but ssd not recognized. I've gone through all the pc hardware diagnostics and ssd appears to be there

thoughts please before I chuck the machine out of the window!

[Deep_World]

Hi @goffo,
 
Welcome to the HP Support Community!

Thanks for reaching out!

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Which HP All-in-One model are you using?
• When you run HP hardware diagnostics, does the SSD show up under storage tests with a “Passed” status?
• In BIOS setup, is the SSD listed under boot devices or storage configuration?
• Did you replace the CMOS battery yourself, and was the BIOS reset afterward?

Troubleshooting steps to try:

• Check BIOS Settings: Enter BIOS (usually by pressing F10 at startup). Confirm that the SSD is listed and enabled. If not, try resetting BIOS to default settings.
• Secure Boot & Legacy Mode: Sometimes Windows installation media won’t detect drives if Secure Boot or Legacy mode settings are mismatched. Toggle these options in BIOS and retry.
• Reseat SSD: If it’s a removable M.2 or SATA SSD, carefully reseat it to ensure proper connection. Loose seating can cause intermittent recognition.
• Run Storage Test Again: In HP Diagnostics, run the extended storage test. If it passes, the drive is physically fine, and the issue may be firmware or partition-related.
• Diskpart Check: Boot from Windows installation media, open Command Prompt, and run   diskpart → list disk  , If the SSD appears here, it may just need reformatting or partition repair.
• BIOS Update: If you haven’t already, update the BIOS from HP’s support website https://support.hp.com/in-en/drivers . A corrupted or outdated BIOS can prevent proper drive detection.

If the SSD is consistently detected in diagnostics but not by Windows setup, that points to a software/firmware mismatch rather than a dead drive. 

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[Goffo261]

Ok.

model: 543V1EA#ABU

HP hardware diagnostics: disks show up

BIOS: disk shows up under UEFI HII configuration

diskpart: disk does not show up

tried going through windows installation. disk does not show up. tried lading driver but it failed to load

so, still stuck

[Deep_World]

Hi @goffo,

Thanks for your response. 
 

I can imagine how  it must feel to see your SSD show up in diagnostics and BIOS, but not in Windows or Diskpart. You’ve clearly put in a lot of effort already.

If after all this the SSD still doesn’t appear in Diskpart or Windows setup, it could point to a compatibility issue or a failing drive despite diagnostics showing it physically present.
To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World

[Goffo1]

can you resend the link as I have been having problems signing in!

[Goffo1]

when I click on your link, I go to a page where I do not have sufficient privileges. I can't see any other link to PM's

[Deep_World]

Hi @goffo,

Thanks for your response and please try the link again. 
 

I can imagine how  it must feel to see your SSD show up in diagnostics and BIOS, but not in Windows or Diskpart. You’ve clearly put in a lot of effort already.

If after all this the SSD still doesn’t appear in Diskpart or Windows setup, it could point to a compatibility issue or a failing drive despite diagnostics showing it physically present.
To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World

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