• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issue? Click here for tips and tricks.
Locked

‎10-13-2022 11:17 AM

HP Recommended
Product: Compaq Presario CQ5700Y Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

Hi again, I hope all are well and happy! Todays problem is that I got the start up code Bad System Config Info which led me to turn the machine on and off three times to get to the Starting repair page that led to a place to pick my keyboard.

When I turned on the pc this morning the page from the net was still up so I assumed I shut it off  wrong for this to still be there along with the Recovery Notice. It took several tries to shut them off  to no avail so I turned off the pc which was the wrong thing to do. When I went to turn it bACK ON IT WENT THROUGH THE START UP JARGEN TELLING ME WHO MADE THE PC AND ALL THE INFO THEN TO THE BIOS PART AND SAID i COULD GO TO f10 BUT i NEEDED A pw TO GET IN THERE. oN TO THE wINDOS LOGO THEN IT (sorry about the all caps, was watching my hands instead of the screen...bad girl) read that the repair was starting...immediately went past the square where the command prompt screen would be (it flashed by) to the blue screen that asked me for the country the keyboard was in. 

At the time the screen read that thee repair was starting the keyboard and the mouse went dead so I cannot do anything past that point except turn it off and try again. I unplugged everything for a few minutes and replugged  to start again and the same thing happened. 

Anybody got any clues to what I should do besides get out the big hammer? 🙂

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.