cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
mdsmith4619
New member
1 0 0 0
Message 1 of 2
150
Flag Post

Start up

HP Recommended
HP Pavilion All-in-One 24-k0220z

I am trying to set up my new Pavilion All-in-One 24-k0220z. I have the power on and both the keyboard and mouse hooked up with USBs. When I turn on the computer, all I get is a dark screen with 4 icons in the bottom right corner, but nether the keyboard nor the mouse are working, and the computer shuts off after about 25 seconds. What can I do?

1 REPLY 1
old_geekster
Level 16
Level 16
25,335 18,961 2,930 9,356
Message 2 of 2
Flag Post
HP Recommended

@mdsmith4619 , welcome to the Community.

 

This could be caused by several things.  The first thing to try is another wall outlet.  It will eliminate an electrical input problem.  Also, it could be that one or more connectors came lose in shipping.  If this is the cause you may not want to open the case.  At this point, you should contact the seller.  If you bought it directly from the HP Store, you should contact HP Customer Support.  I don't you to spend hours attempting to solve a problem that you may or may not be able to solve.

 

What are the icons on the screen?



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation