• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎06-13-2022 07:13 AM

HP Recommended

F94E01E2-8B95-4024-B6AC-6105EFD8893B.jpeg

Hi does Anyone know that this means? My laptop won’t turn on, it comes up with this message and then turns off 

Category:
1 REPLY 1

‎06-13-2022 07:12 PM - edited ‎06-13-2022 07:17 PM

HP Recommended

The system is trying to restore the bios and cannot find it.

HP keeps a copy of the bios on the windows drive at the following location.

 

 EFI\HP\BIOS\New\whatever.bin

Typically, it is in a hidden partition.  When doing a clean install from a Microsoft ISO image of win10 or win11 all partitions are deleted which scrubs any copy of the bios.

 

It appears you have lost the bios "copy" and cannot boot the existing bios.  Please verify this by unplugging your laptop and remove the battery and hold down the power on until all lights turn off.  You did not mention your product ID so I assume the battery is removable like many laptops.

 

Remove any flash memory or CDs and  power on and press ESC to try to see if the bios starts up.

If you get the same error message then you need to create a bootable USB with the bios.

The following is general troubleshooting only

https://support.hp.com/us-en/document/c04718479

 

If you provide the product ID of your system I can help find the bios

You can also look yourself by entering your serial number at the page below:

https://support.hp.com/us-en/drivers/laptops

and selecting win11 or win10 and looking for the latest bios.

 

how to create the usb boot: https://support.hp.com/us-en/document/c02693833

a video is sometime worth a 1000 words:  https://www.youtube.com/watch?v=zjAZ0DTX3aI

I am a volunteer and I do not work for, nor represent, HP
If you think this reply was helpful, please mark it as so or as a solution.. Thank You!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.