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louie16642
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Message 1 of 6
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Solved!

Startup menu, hp logo and repeat

HP Recommended
Pavilion all in one 24 touch

Everytime i turn on my computer the startup menu loads and goes to the up logo, the screen goes black for a second and goes back to start up menu. I have windows 10 btw.

1 ACCEPTED SOLUTION

Accepted Solutions
Grzwacz
Level 12
Level 12
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Message 6 of 6
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HP Recommended

Hi,

 

Your symptoms are very strange. You are stuck at the HP UEFI Startup screen but you reset the BIOS and HP Diagnostics pass.

 

You think you have a hardware problem somewhere. HP Diagnostics may be missing the problem.

 

Disconnect any unnecessary peripheral devices. 

 

Look at the power supply.

 

Disassemble the PC. You have an AIO PC. This product can be a pain to take apart.

 

Remove and replace the CR2032 MB battery to reset CMOS.

 

Don't know what else to say short of systematically replacing components until you find the bad part (expensive and time consuming). Or have a local PC tech take a look if you are out of warranty.

 

Regards

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Grzwacz
Level 12
Level 12
7,153 5,604 681 1,651
Message 2 of 6
Flag Post
HP Recommended

Hi,

 

Tough to say what is happening.

 

Try to run HP Diagnostics.

 

Start the PC. Tap "ESC". Select "F2". run system and component tests.

 

Regards

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louie16642
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Message 3 of 6
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HP Recommended

The computer passed the system test . What components do i need to test.

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Grzwacz
Level 12
Level 12
7,153 5,604 681 1,651
Message 4 of 6
Flag Post
HP Recommended

Hi,

 

Run all component tests  (HDD, processor, memory, network adapters, etc.) available.

 

Try resetting the BIOS to defaults if possible. Start the PC, tap "ESC", select BIOS Setup (F10).

 

Select apply Defaults and Exit within the File menu. 

 

Regards

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louie16642
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Message 5 of 6
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HP Recommended

All the components passed the test. I also did the BIOS setup and it’s still startup menu and ho logo then repeats.

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Grzwacz
Level 12
Level 12
7,153 5,604 681 1,651
Message 6 of 6
Flag Post
HP Recommended

Hi,

 

Your symptoms are very strange. You are stuck at the HP UEFI Startup screen but you reset the BIOS and HP Diagnostics pass.

 

You think you have a hardware problem somewhere. HP Diagnostics may be missing the problem.

 

Disconnect any unnecessary peripheral devices. 

 

Look at the power supply.

 

Disassemble the PC. You have an AIO PC. This product can be a pain to take apart.

 

Remove and replace the CR2032 MB battery to reset CMOS.

 

Don't know what else to say short of systematically replacing components until you find the bad part (expensive and time consuming). Or have a local PC tech take a look if you are out of warranty.

 

Regards

Was this reply helpful? Yes No
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