Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Stuck On Boot Screen

HP Recommended
HP 15-ac120nr

My laptop has been out of use for a long while until I got the screen fixed recently. Now when I turn it on, it is stuck on the boot screen. Is there any way to fix this? I have an HP 15-ac120nr if that helps.

Level 6
463 463 38 87
Message 2 of 2
Flag Post
HP Recommended

So you mean that it just stays with the round HP logo and doesn't go any further?

Try tapping ESC as soon as you switch it on, this should get rid of the HP logo and show you any errors in the back ground. If you get a blue menu as a result of tapping ESC, then press F2 to run diags and see if it reports anything. I guess it's possible that something wasn't plugged back in when the screen was replaced.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation