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‎10-25-2019 11:39 AM

HP Recommended
Product: HP 15-ac120nr

My laptop has been out of use for a long while until I got the screen fixed recently. Now when I turn it on, it is stuck on the boot screen. Is there any way to fix this? I have an HP 15-ac120nr if that helps.

1 REPLY 1

‎10-26-2019 03:20 AM

HP Recommended

So you mean that it just stays with the round HP logo and doesn't go any further?

Try tapping ESC as soon as you switch it on, this should get rid of the HP logo and show you any errors in the back ground. If you get a blue menu as a result of tapping ESC, then press F2 to run diags and see if it reports anything. I guess it's possible that something wasn't plugged back in when the screen was replaced.

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