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‎05-13-2017 05:00 AM

HP Recommended
Product: Omen by HP 900-077na
Operating System: Microsoft Windows 10 (64-bit)

Turned the PC on this morning. Machine powered up and got as far as the Windows lock screen. Mouse allows the cursor to move around the screen but does not respond to clicks! Keyboard key strokes also ignored. So sitting with a very expensive calendar and clock that is also not updating - still showing 11.40 @ 11.58. Have tried restarts by turning on and off - no change. Have also tried hard reset and again no change. Anyone seen this before or know how to get round it?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2017 06:06 AM

HP Recommended

Now fixed my problem - had to reset windows.

View solution in original post

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2 REPLIES 2

‎05-13-2017 06:52 AM

HP Recommended

A little update - have managed to get in to the diagnostics piece. Both the keyboard and mouse operate properly in there but on re-boot I end back on the lock screen with mouse clicks ignored and the keyboard being ignored.

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‎05-14-2017 06:06 AM

HP Recommended

Now fixed my problem - had to reset windows.

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