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‎08-25-2019 08:09 AM

HP Recommended
Product: HP Pavillion 23-q110 all-in-one

Hi, 

I have an HP Pavillion all-in-one 23-110 that is stuck on the error:

>> Checking Media Presence.....

>>No Media Present.....

 

I have tried to open the startup menu or BIOS menu by pressing ESC repeatedly after powering on my computer has not worked. I have tried pressing F2, F9,F10,F11 but none of them seem to work as well. Any solutions for this?

2 people had the same question
1 REPLY 1

‎08-26-2019 05:37 PM - edited ‎08-26-2019 05:45 PM

HP Recommended

Greetings,

Welcome back to the forum.

I am not a HP employee.

 

Shut down the PC using the power button or pull AC power.

 

Restart the PC. Immediately tap "ESC" to get to the Startup Menu.

 

Select "F2" 

 

Run System Tests.

 

The HDD may be failing.

 

A continuing non responsive system startup may require resetting CMOS by removing the CR2032 MB battery. Let the PC sit for about 15 minutes.

 

Reinstall or replace the battery with a new CR2032 battery.

 

Check/reseat motherboard component connections for the HDD and RAM. 

 

Try starting the PC with only a keyboard, mouse , and monitor.

 

Regards

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