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HP Recommended

@Riddle_Decipher It didn't work  😞

HP Recommended

@Drexze Has this always been the same, or is it something that has started recently?

If it's a recent development, I suggest you create a new (Microsoft online) user account and check if that works.

And If it's always been this way, it just seems to be a part of the design, considering nothing we do seems to be making a difference.

Let me know and good luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Its recent ive got this issue for like 1 week and i did create a new user account its the administrator one you have told me to do!

HP Recommended

@Drexze I meant the Microsoft online user account, if you've done that as well and it isn't working, I suggest creating a backup of all personal data and performing a system reset using the steps in this link as the last resort: Click here for steps.

And let me know how that pans out.

Good luck

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

What about me where i get stuck on the 1st photo and i cant alt+tab... I already tried the bio and the button start up advices. Oh and btw i cant  perform a windows 10 system reset through windows recovery environment pls i really need your help 😕 

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