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Bigbear8
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Message 1 of 2
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Flag Post

Sure Start password that I have used for years suddenly stopped being accepted

HP Recommended
EliteDesk 800
Microsoft Windows 10 (64-bit)

I get the impression that not too many people have HP Sure Start when they switch on but I have and a couple of days ago it just would not accept the password that I have used for years.  I phoned HP support and they asked me to keep pushing F10 when I switched on to access boot settings but this would not work - still just got the SS screen asking for password.  Support told me I would need a new motherboard which would cost hundreds in labour as well as the board.

This seemed like using a sledgehammer to crack a nut so I decided to think what could have possibly happened and I recalled that there have been a few Windows "upgrades" recently and wondered if they could have affected anything.

 

I then tried entering my Windows password on the SS screen and to my amazement and delight, it booted up as normal and all is going as normal as long as I enter my windows password in the SS password field.  I have just signed up to HP community today to make this post in the hope that I might be able to help someone else who might be feeling just as depressed as I was until I stumbled upon this very easy solution.

1 REPLY 1
MarcusC
Moderator
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Message 2 of 2
Flag Post
HP Recommended

Hey @Bigbear8 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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