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HP ENVY Desktop - 795-0030xt CTO

I normally sign in to windows using a password. Recently the log in switched to requesting a PIN. I Don not have one and am not able to change the login method from PIN back to password

Live2Ski
1 REPLY 1
HP Recommended

Hi @Libe2Ski,

 

Welcome to the HP Support Community

 

I understand you are facing a login issue with your HP ENVY Desktop - 795-0030xt CTO. Not to worry I will help you to get a resolution to resolve the issue.

 

Try resetting your PIN. Here's how:

  • On the sign-in screen, select I forgot my PIN below the PIN text box. If there are multiple accounts on the PC, choose the one you need to reset.
  • On the Enter your password screen, type the password for your Microsoft account, and then select Next.
  • On the Help us protect your info screen, choose to receive your security code either as a text or email message. If you select text, type the last four digits of your phone number, and then select Send Code. Learn more about security info and security codes
  • When you get the code as a text or email message on a separate device, enter it on the Enter the code you received screen, and then select Next.
  • In the Set up a PIN dialog box, enter your new PIN and confirm it. Your new PIN is now set.
  • Note: Make sure you’re connected to the internet by selecting Network on the lock screen of your device.

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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