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- HP Community
- Desktops
- Desktop Boot and Lockup
- Switch between Windows Password and PIN

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1 REPLY 1
12-19-2022 07:40 AM
Hi @Libe2Ski,
Welcome to the HP Support Community
I understand you are facing a login issue with your HP ENVY Desktop - 795-0030xt CTO. Not to worry I will help you to get a resolution to resolve the issue.
Try resetting your PIN. Here's how:
- On the sign-in screen, select I forgot my PIN below the PIN text box. If there are multiple accounts on the PC, choose the one you need to reset.
- On the Enter your password screen, type the password for your Microsoft account, and then select Next.
- On the Help us protect your info screen, choose to receive your security code either as a text or email message. If you select text, type the last four digits of your phone number, and then select Send Code. Learn more about security info and security codes
- When you get the code as a text or email message on a separate device, enter it on the Enter the code you received screen, and then select Next.
- In the Set up a PIN dialog box, enter your new PIN and confirm it. Your new PIN is now set.
- Note: Make sure you’re connected to the internet by selecting Network on the lock screen of your device.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
ANAND_ANDY
I am an HP Employee
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