System Password Reset

[awsm_247]

I have a HP Touchsmart 610-1280qd.  This was given to me by a family member who purchased this at a garage sale a year or so ago.  I wanted to update the operating system but there is a system password block when trying to gain access to the boot screen from the BIOS.  There is no way to ever get the password from the people it was purchased from.

I have taken the CMOS battery out multiple times and have left it for as long as a few hours.  I cannot find a switch or pin to reset the BIOS on the motherboard.  Maybe I am missing it but I have looked throughout the whole board and didnt see anything.  I would appreciate it immensely if someone can please either tell me where to locate the BIOS reset switch / pin or a solid method for resetting the password without it. 

Thanks. 

[BeemerBiker]

Unfortunately, for problem with passwords you will need to contact an HP agent.
Click here for world-wide contact info
Here is HP's official policy regarding BIOS passwords:
HP Business PCs - Forgotten or lost BIOS password | HP® Support

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

You need to contact an HP agent and explain the problem.

Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.