System doesn't recognize USB port in recovery attempt boot

[PopiD]

Hard drive failed, replaced HD.  Downloaded HP provided recovery file onto 64GB Flash Drive, (NGS Format).  Placed Flash Drive in USB port.  Start computer, tapping F9.  2 UEFI Boot Sources display;  IPv4 Realtek PCIe GBE Family Controller and IPv6 Realtek PCIe GBE Family Controller.  Don't see the USB Port.  Thanks in advance for any help.

[PopiD]

THis is the replacement HD:   Seagate BarraCuda ST1000DM010 1TB 64MB Cache SATA 6.0Gb/s 3.5" Hard Drive Bare Drive

[MKazi · Accepted solution]

Hi @PopiD,

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Pavilion 23-g013w All-in-One Desktop PC. I read that the option to boot from the USB is not available in the f9 boot options. I read that you're trying to install Windows using the HP USB recovery media on the replacement hard drive.

I recommend you to perform the following steps:

1. Turn off the computer by pressing and holding the power button.
2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
3. Insert the USB flash drive into a USB port, and then turn on the computer.
4. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.

   Figure: Startup Menu

   

5. Press F9 to open the Boot Device Options menu.
6. Use the up or down arrow key to select the USB flash drive, and then press Enter.

   NOTE: If you cannot select the USB flash drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see below.

   In some cases, it might be necessary to disable secure boot in the BIOS in order to start the computer using recovery discs. Follow these steps to disable Secure Boot in the BIOS.

   1. Turn off the computer.

   2. Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.

   3. Use the left and right arrow keys to select the Security menu, then use the up and down arrow keys to select Secure Boot Configuration, and then press Enter.

      Figure: Security menu

      

   4. The Secure Boot Configuration warning displays. Press F10 to continue.

      Figure: Secure Boot Configuration warning screen

      

   5. Use the up and down arrow keys to select Secure Boot, and then use the left and right arrow keys to change the setting to Disable.

      Figure: Secure Boot Configuration

      

   6. Use the up and down arrow keys to select Legacy Support, and then use the left and right arrow keys to change the setting to Enable.

   7. Press F10 to accept the changes.

   8. Press F10 again, and then press Enter twice to restart the computer.

      Figure: Save Changes and Exit

      

   9. As soon as the computer starts, a message displays indicating that the boot mode has changed.

      Figure: Boot Mode Change message

      

   10. Type the four-digit code shown in the message, and then press Enter to confirm the change.

       NOTE: No text field displays for the code. This is expected behavior. When you type the numbers, the code is logged without a text field.

7. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the USB drive inserted. If this window displays, select Run program from media, and then click Next.

   HP Recovery Manager opens.

   Figure: Select Run program from media

   

8. When Recovery Manager prompts you to back up your files, select a backup option:

   If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.

   If you want to back up your personal files, follow these steps to create a backup:

   Figure: Backup options

   

   1. Select Back up your files first (recommended), and then click Next.

   2. Select the method you want to use to choose files to back up:

      • If you want to identify the categories of files to back up, select Auto Selection (recommended). This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
      • If you want to select individual files to back up, select User Selection, and then click Next.

      Figure: Auto selection

      

   3. Depending on the method you selected, follow one of these steps:

      • Auto Selection (recommended): Select the file types you want to back up, and then click Next. The File Backup Wizard creates the list of files to back up.

        NOTE: This might take as long as 30 minutes to complete. Do not interrupt the backup process.

        Figure: File backup

        

      • User Selection: Select Compression to make your backup file smaller, or select No compression to make not change to the size of your backup file, and then click Next.

        Figure: Compression

        

        Click Browse Files to choose the files to back up, and then click Next.

        Select the files you want to back up, and then click OK.

        Figure: Browse Files

        

   4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.

      Figure: Choose a location to save the backup

      

      • Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
      • Recovery Manager displays the progress in backing up and burning the files to the backup media.

      Figure: Backup progress

      

      Figure: Creating the backup

      

      Figure: Copying the backup

      

   5. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then clickNext to continue the recovery process.

      Figure: Backup complete

      

9. Once the recovery and setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
10. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
11. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

I sincerely hope this fixes the issue. Please feel free to let me know how it goes. All the best! 

[PopiD]

Thank you so much for your post.  I was able to reload the recovery software on the USB Sitck and followed your line by line instructions.  Back in business!  Thanks again!

Joe

[A4Apollo]

Hi @PopiD, I am the Mr.Robot. It looks like you were interacting with @MKazi, but he is out of the office today, so I'll take over from here.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂