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- HP Community
- Desktops
- Desktop Boot and Lockup
- Re: System not booting

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08-15-2026 06:23 PM
I bought my computer from Amazon as a refurbished unit. I power it on and get the message "no option to boot to".
I checked the boot menu. The selections are:
1) IP4 Intetel (R) Ethernet Connection I217-LM
2) IP6 Intel (R) Ethernet Connection I217-LM
Legacy Boot Sources.
I don't understand why it isn't working.
Any help is appreciated. I need to get the computer up and running.
Thanks
08-16-2026 06:37 AM - edited 08-16-2026 06:39 AM
The items listed as 1) and 2) are looking on the network for a bootable OS. This usually happens if there is no hard drive installed or the one there has failed. It is also possible if the PC came from a corporate user and the other options are turned off.
Check device manager to see if there is a hard drive, or run the Diagnostics routine.
To verify the situation, run the Diagnostics routine. This will tell if the drive has failed or not, or if it is missing.
To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results after running the Diagnostics routine. Also need the PC model number.
Also check with the seller. It might actually say there is no hard drive. Some do not have a hard drive installed. If you can find the listing on Amazon, copy a link to the ad.
I'm not an HP employee.
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