cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
215
Flag Post
HP Recommended

System won't boot. A required device is not connected or can't be accessed. Error code 0xc0000185

Pavilion 570-p094
Microsoft Windows 10 (64-bit)

 

My recently purchased Pavilion 570-p094  Desktop PC  stopped booting. The Recovery screen says “a required device isn’t connected or can’t be accessed” ... Error code 0xc0000185  
Does this code indicate that the 256GB SSD is corrupt and can not be accessed or that the Window 10 OS that resides on the SSD is corrupt? 
The screen also says “contact your PC manufacturer”
 
-- The “Recovery Screen”  is displayed when the PC tower's "on" button is pushed. 
--The F1 and F8 keys do nothing 
-- ESC key works ... to access UEFI hardware diagnostics version 6.4.0.0
 
Thoughts on what the issue(s) might be ?   
Thank you in advance.
1 REPLY 1
Highlighted
Level 9
1,374 1,352 114 380
Message 2 of 2
194
Flag Post
HP Recommended

System won't boot. A required device is not connected or can't be accessed. Error code 0xc0000185

Here's a tutorial from 'The Windows Club' at this link.

If you have your important files backed up it might be easier to just do a Windows 10 re-install.

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation