TPM 2.0 Not found

[Juma2709]

I have the TPM available and enabled in the BIOS/UEFI configuration and it does not appears as "Trusted Platform Module 2.0" in the device mananger i also tried tpm.msc and bitlocker fail to detect it. i even cleard the Tpm and still nothing.

im in need of help pls xd

[BeemerBiker]

There is a discussion of the problem here and you are not the only one.

If you have bios F.11 or later then there a TPM change but it is not clear what the change was

quote:  "6. Enhances TPM behavior for win11"

One suggestion I read was to create a bios password to force TPM to be recognized.

You might look in the windows event viewer for TPM errors and see if anything is recommended.

for example

[Juma2709]

ty For the help but at this point i tried everything and im not rly getting an answer from HP

[BeemerBiker]

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

All you can do is complain. If there are enough complaints they may do something about it. 

I once got a new battery for my Surface Pro 4 that was 2 years out of warranty when explained I did a lot of air travel and was worried it was going to catch on fire from the heat.  There was a well know problem with the SP4.

If your system was sold as windows 11 compatible it must have tpm. 2.0 and should be "recalled' for the fix.

[Juma2709]

i had windows 11 on it and since the Bios update i got blue screen and could not get in my pac so i try to reinstall windows 11 but i got the error that i dont have tpm 2.0, then i installed windows 10. im trying to contact them now so i get a free repair cuz the warranty is still up to date  😄

[BeemerBiker]

You should have  cloud recovery. as discussed  quote:

HP Cloud Recovery Tool (Windows 10 and 11)

The HP Cloud Recovery Tool is an application developed by HP.  It enables customers to access a digital download of their recovery media and create a bootable USB drive (Minimum 32GB) to recover their units back to factory status.

Download tool here  Microsoft Store

---

If your system came with 11 the cloud should be 11. 

Possibly if it came with 10 you might get 11 using the HP cloud 

try this

Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/

Click here for instructions.

[Juma2709]

i will try it now. i have cloud recovery just check it

[BeemerBiker]

When you try the factory restore, be sure to go into bios and use "F9" or whatever it takes to restore bios to default.

Also be sure to enable secure boot, set date and time correctly and save when you exit.

[Juma2709]

I still have warranty and HP will collect and repair my pc so I think problem solved here.

God knows I tried everything else I could.

[BeemerBiker]

See if you can find out what they did to fix the problem.

Make a note of your current bios in case they need to change it to fix the problem.

Make a note of the serial number in the event they just give you a different laptop.

If they do give you a different laptop,  find out if the disk drive is different and ask that they return the old drive so you can recovery your files.  Usually they just throw the old drive away and you could always use the old drive as a spare.

Other users have let their warranty expire and have no clue what to do.

I once turned in an RTX-2070 for warranty and received an RTX-3070 as they did not have any 2070 and did not want to fix the GPU.