cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
4 1 0 0
Message 1 of 2
222
Flag Post

The only way I can get my PC to boot up is by pressing ESC from the blue screen and then F11.

HP Recommended
HP ENVY Desktop - 700-410xt CTO
Microsoft Windows 10 (64-bit)

Hi, Some time ago I installed a Samsung V-NAND EVO 860 SSD to replace my hard disc. It is my boot disc (C:). It worked great for a few months, and then suddenly an error message said I did not have access to it. Eventually it worked as "read only." After trying everything I could think of, including a clear reinstall of Windows, I assumed it had failed. I bought and installed another one, and very soon had a similar problem. After trying everything I could think of I finally got it to the point where I can operate the computer normally by following this process: When I boot up it stops on a light blue screen that says "Your PC ran into a problem and needs to restart...." But, it doesn't restart. It just stays that way until I press ESC. Then I get dark blue screen with a "Startup Menu" with several options. None of the options helps EXCEPT that if I press F11 System Recovery, it continues a normal boot up, and the computer works fine. I have to go through this process almost every time I boot the computer, except that once in a while it skips that whole process and boots normally. Can you tell me how to solve this problem? Thanks. David

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
28,931 28,884 2,392 3,607
Message 2 of 2
Flag Post
HP Recommended

@ima_user I suggest you make use of the HP recovery media, If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

 

For details on how to perform a successful reset: click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation