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Trouble booting?

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HP Touch Smart PC

Turned my desktop on. Screen opened up with the following msg: Preparing automatic repair. Then diagnosing. Msg then reads PC did not open correctly. I did restart, then through all advanced options nothing worked. 

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Hi @Stan60120


Welcome to the HP Support Community. 


May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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