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HP Recommended
HP Pavilion p6720f Desktop PC
Microsoft Windows 10 (64-bit)

I'm having intermittent black screens and functional slow downs, so I suspect failing hardware. This PC does not have any HP diagnostics resident on the drive, and windows crashes often, so I want to run UEFI diagnostics from USB.  But downloading the latest UEFI does not create a bootable drive.  And my startup access ONLY offers F10 setup and ESC boot sequence choices.  So there's no way to access the UEFI software on the USB stick.  Suggestions, please.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi

 

Your PC does not support UEFI Diagnostics. You could try the Four in one USB key or the legacy option available for download at this site:

 

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics 

 

Select Diagnose other potential issues. Scroll down to the last two download options.

 

The 4-in-1 download option will boot from a USB device.

View solution in original post

3 REPLIES 3
HP Recommended

Hi

 

Your PC does not support UEFI Diagnostics. You could try the Four in one USB key or the legacy option available for download at this site:

 

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics 

 

Select Diagnose other potential issues. Scroll down to the last two download options.

 

The 4-in-1 download option will boot from a USB device.

HP Recommended

Thanks for the tip.  Amazing I didn't find that during 3 hours of Googling!  As it happens that system is extensive and installs well.  But the USB it's installed on has no bootable function.  It has to be run from inside Windows.  The newer software does that just fine.... when my computer's functional.  I was hoping to have a Windows-independent way to test hardware.  Apparently that's not available for HP.

HP Recommended

Hi

 

My pleasure.

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