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charcharchar
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Message 1 of 2
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UEFI environment not installed properly. Reinstall softpaq?

HP Recommended
Pavilion 500 PC Series
Microsoft Windows 10 (32-bit)

Hi!

We’ve had this desktop for many years now. At one point it would freeze after being on for a while so it wasn’t used for about a year. I recently factory reset it and all was good for about two weeks. Then the same problem started happening again where it would freeze up after restart 10 min later. I ran diagnostics and it says the PROCESSOR has a MODULE MISSING in the extensive test. When I ran a separate processor test, it said the UEFI Support Environment is not installed correctly. Please reinstall the softpaq.

What does this mean and what should I do? Is this an easy fix? I tried to system recover but since I factory reset I do not have anything to recover to. I am running Windows 10 (unsure if 32 or 64 bit).  
Thank you in advance. 

1 REPLY 1
Prométhée
Level 16
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Message 2 of 2
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HP Recommended

Hello


this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support


Give the full version of windows
for windows 10 type winver in the search box


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please click on the accept as solution button if message provided an answer to the problem

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