• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-31-2020 09:04 AM - edited ‎12-31-2020 09:05 AM

HP Recommended
Product: HP 6000 Pro Desktop
Operating System: Microsoft Windows 7 (32-bit)

Hi everyone, second time poster, I've got a problem with my HP PC.  I think its a 6000 Pro Desktop. It has windows 7. 

 

So the PC works fine, but anytime I have to re-start/shutdown, I get this message:

Initializing Intel (R) Boot Agent

and a bunch of numbers and stuff. 

 

Now the thing is, I'm able to by-pass it, eventually, with enough rebooting and smashing of the f1 to f12 keys, and eventually it just starts up windows as normal as if nothing happened! Its so confusing cause a quick search on google tells me that my PC's HD is dead, which is obviously isn't. 

 

At the moment of writing this the PC has currently entered this state again after being shut down and I have been unsuccessful in trying to get windows to start as per usual, I know I can get it to go properly but I whish someone could properly diagnose this situation. Any help is appreciated, thanks.

1 REPLY 1

‎12-31-2020 09:57 AM

HP Recommended

Update, PC is once again working fine after smashing the f1 to f5 keys while the message appeared after several times, does anyone know what exactly this problem pertains too? why does this keep happening?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.