USB and Screen not working after BIOS Update

[FlyingNils]

Hello HP Community

Today I wanted to start my Computer and it decided to do a BIOS update. Fair enough.

Sadly when I got back to the computer and turned it on it didn't work anymore. The fans run, the lights went on, the hard drives started spinning but USB doesn't work and the Monitor gets no input. I've tried resetting CMOS (with battery method and jumper method) but it didn't help. Also the most common solution to fix it with "Press windows key +b" also doesn't work because, well, my computer doesn't "connect" to my USB devices. 

Yes, the monitor works

Yes, the monitor is plugged in (I've tried every single video output on my graphics card)

Any help appreciated

Thanks in advance!

[BeemerBiker · Accepted solution]

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@FlyingNils wrote:

Hello HP Community

Today I wanted to start my Computer and it decided to do a BIOS update. Fair enough.

Sadly when I got back to the computer and turned it on it didn't work anymore. The fans run, the lights went on, the hard drives started spinning

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Does it seem like it boots up?  Try entering your PIN  or password and press enter and hear the windows sound?

Your GTT13-1000a has a parts list that shows 3 different motherboard.

Hana 8876

Oasis 886B

and

OasisOC 886C

The 886C board has built in graphics in addition to allowing an Nvidia or AMD graphics co-processor..  If you have the motherboard with the built in graphics try connecting your monitor to that port instead of the graphics card.

check your warranty https://support.hp.com/us-en/checkwarranty  Some retails store offer 2 year warranty

The windows "B" restore is described in a video here at item "3"

A copy of the bios is stored on the hard drive in a reserved area, not just a USB only feature.

Possibly the bios can be restored but you will have to work "blind".

Try the procedure exactly as shown in that video and press the tab key or enter key to duplicate what the video shows. 

If the keyboard is obviously not working (dead) then this will not work

At the website the only Omen 30L motherboard with a bios update is the Hana and the executable is named "sp140166.exe"

If you can access your hard drive using USB enclosure and another computer and can show that the wrong  bios was downloaded by the update you have a good possibility of getting your Omen fixed.  If the update was from Microsoft then probably not much to do except complain to the BBB.

Get an estimate

1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.

[FlyingNils]

First of, I have the Hana Motherboard. So sadly no integrated graphics

Also the Keyboard (and all the other stuff connected to the PC) are totally dead. So blind access doesn't work either

I will try to take my SSD out and reinstall the BIOS via a different PC

Thanks for your help!

[JohnDeMol]

You might indeed be able to reinstall the HP ISO using this recovery usb, found here, to the main SSD.
Perhaps it will fix the Windows + B recovery method described here: https://support.hp.com/us-en/document/ish_3966820-3438449-16#GUID-08892802-74F0-44C7-814B-AE7D475BB8...

If you reinstall a Windows ISO to the SSD it won't come with the required recovery methods, the BIOS it boots from isn't stored on the SSD itself (it's within the motherboard). Thus you'd need the new install to contain the BIOS which you would then flash using the keyboard combination. This is assuming that the keyboard combination will/is still working and you had installed a clean Windows ISO (and had wiped the recovery partition).

My system is suffering from the same issues, but wasn't easily fixable when on-site repair showed up. They got it @HQ now.