Unable to Access System Recovery Menu

[Erick_M02]

Hello, I'm experiencing a boot loop and am unable to access the System Recovery Menu via F11.  I've completed a systems diagnostics and everything passes.  I hit 'esc' when the Desktop boots up and select F11 System Recovery, I get a 'Please Wait' message then the desktops ultimately restarts and returns to the boot loop "   The Desktop came with Windows already install so I don't have a disk. 

[Paul_Tikkanen]

Hi:

Your PC should be supported by the new HP cloud recovery tool.

You should be able to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

You will need to have access to another Windows PC running W7 64 bit or newer.

Here is an info link for how to use the utility.

https://support.hp.com/us-en/document/c06162205

You can see if your PC is supported by the cloud recovery tool at the link below...

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

[Erick_M02]

Hello, I created the drive per the instructions and attempted to boot via the F9 Boot Device Option Menu > IEFI: Samsung Flash Drive FIT 1100.  After a long period of time, I get "Recovery Manager: Application Close [Info] No HDD"

[Paul_Tikkanen]

Hi:

Unfortunately, I don't know what the issue could be since you have already ran the diagnostics and the hardware passed.

See if clean installing W10 works instead.

Make a bootable W10 installer using the Media creation tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-envy-750-600-desktop-pc-series/17142191/model/17...