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‎03-11-2018 03:07 PM

HP Recommended
Product: HP Pavilion p7-1054
Operating System: Microsoft Windows 10 (64-bit)

I have a USB keyboard and a wireless mouse when I start my computer and it goes into the bios and says press F10 to enter setup, for example, the keyboard will not work.  After I get to window 10 login screen it works fine.  Please HELP.

1 person had the same question
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Accepted Solutions

‎03-11-2018 03:32 PM

HP Recommended

I have heard of that problem when using a USB keyboard different from the one that came with the PC.  Try a different USB keyboard and try using a different USB port.   What is happening - the keyboard is not recognised until Windows boots up and loads the drivers.


I'm not an HP employee.
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3 REPLIES 3

‎03-11-2018 03:32 PM

HP Recommended

I have heard of that problem when using a USB keyboard different from the one that came with the PC.  Try a different USB keyboard and try using a different USB port.   What is happening - the keyboard is not recognised until Windows boots up and loads the drivers.


I'm not an HP employee.
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‎03-11-2018 04:03 PM

HP Recommended

I tried a different keyboard thanks and it’s working for now hopefully it will keep working in the meantime I will look for a good wireless gaming keyboard mouse combo.

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‎03-12-2018 04:57 AM

HP Recommended

If the only time a problem has been detected is on boot up, be aware/prepared that a wireless keyboard may behave in the same manner.  In fact it is more likely, but just on bootup.


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