• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Locked

‎07-05-2021 04:59 AM

HP Recommended
Product: HP Pavilion All-in-One - 27-n201d (Touch)
Operating System: Microsoft Windows 10 (64-bit)

          I am trying to enter Bios setting to enable virtualization, but unfortunately, my desk top was unable to enter BIOS due to keyboard not turning on until after boot. When I reboot the computer, it stated '"key board error"',

          I have been trying to use del, F1, F2, F10, Esp, window +B keys to enter Bios setting page & also  reset Bios via HP support but all it doesn't work at all. 

          My computer is touch screen with built-in mother board and with no ps2, 

  

         Hope here  someone can help me with a solution to resolve this annoying problem.

 

         

Category:
1 REPLY 1

‎07-11-2021 01:18 AM

HP Recommended

It seems strange that the computer has no PS/2 keyboard port, and yet does not immediately activate your USB keyboard.  Can you try a different keyboard -- one that does not generate that "keyboard error" message? Can you try connecting your keyboard to a different USB port? 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.