Unable to shut down the operation has been cancelled due to restrictions in effect on the computer

[yuvi_1053]

 

[Max3Aj]

@yuvi_1053, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The error message suggests that your PC has restrictions applied by an administrator or a group policy setting that is preventing you from shutting down the system. Here are some possible solutions:

Method 1: Check Group Policy Settings

1. Press Win + R, type gpedit.msc, and press Enter.
2. Navigate to: User Configuration > Administrative Templates > Start Menu and Taskbar
3. Look for "Remove and prevent access to the Shut Down, Restart, Sleep, and Hibernate commands".
4. If it is Enabled, double-click it and set it to Not Configured or Disabled.
5. Click Apply > OK, then restart your PC.

Method 2: Check Registry Editor

1. Press Win + R, type regedit, and press Enter.
2. Navigate to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer
3. Look for a key named NoClose.
4. If it exists and is set to 1, double-click it and change the value to 0.
5. Restart your PC.

Method 3: Use Command Prompt to Force Shutdown

If you're unable to shut down via the Start menu, try this:

1. Press Win + R, type cmd, and press Enter.
2. Type: shutdown /s /f /t 0

and press Enter.

If this is a work or school laptop, your IT administrator may have restricted shutdown access. In that case, you should contact them for assistance.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support