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SherriJ1
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Solved!

Up Envy has power button lit. Keyboard does not power. Screen stays blank. Help please?

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HP Envy
Microsoft Windows 10 (64-bit)

The computer has no signs of being powered up apart from the power light. This goes out when power is removed and re-lights when power is connected.  I have removed all devices bar the keyboard. I’ve tried holding down the power button for 15s with both the power connected and disconnected.  I have tried the windows Plus B key and press Power for 2-3 seconds. This is when I checked the keyboard by pressing num key and no light came on that key. Any suggestions.?

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mdklassen
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>  Any suggestions?

 

Is the computer's HP warranty still valid? If so, contact HP.

 

You're probably looking at a replacement of the computer's motherboard, because the POST (Power On Self Test) is not "flashing" the LED lights on your keyboard, or sending power to your optical mouse.

 


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mdklassen
Level 12
11,043 5,264 577 1,226
Message 2 of 3
Flag Post
HP Recommended

>  Any suggestions?

 

Is the computer's HP warranty still valid? If so, contact HP.

 

You're probably looking at a replacement of the computer's motherboard, because the POST (Power On Self Test) is not "flashing" the LED lights on your keyboard, or sending power to your optical mouse.

 


-----------

Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

 

View solution in original post

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SherriJ1
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Yes it is still in warranty. I’ve contacted HP and it is being collected on Wednesday for repair. 

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