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Locked

‎07-03-2024 08:05 PM - last edited on ‎08-07-2024 11:01 AM by Retired

HP Recommended
Product: HP Pavilion Desktop - 570-p050

I thought I would be helpful to my wife by changing the login from a password to a PIN. I went through what I thought was the process for this. However, when I tried to login the next day, It would not recognize my old password, my Microsoft password, my PIN, or anything. I need to get it so I can login and change the system so I can login with my password again. I have tried searching for a solution, but most of them involve being logged into the computer. I need help!

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Category:
1 REPLY 1

‎07-04-2024 03:46 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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