Using HP Recovery after upgrading to win 10 after 30 days (or a year)

[gnur]

Hi an thanks- Seen a message come up about having to fix HHD may take two or more hours, only got a climps, before it  disapeared ( I HATE THAT). Not to long before I installed Radeon dashboard ( something like that). When I turned the computer off (useing mouse an power button on start menue) I noticed it was still on I hit the power button on the case, still failed to turn off. So paranoid an upset me hit the surge protector switch, big ah sh@#. This was around 2 months ago. I have post on MSN support "What steps to preform after severel  win 10 crash's and no boot. I have been trying to use HP recovery but it tells me it is disabled when I use from the support assistant. I haven't tryed putting everything back the way it came an using the f9 or f11 keys yet but I'm sure I pushed them a few times while trying to cold boot, with an with out My recovery media in the dvd ,Boot divice? This is the CLUE I HAVE it almost never cold boots unless I phisicaly change something. I think maybe only once or twice has it cold booted after turning it off from the control panel an on from the power button, buy it's self, like it is suposed to.    woe is me 😞  atleast I can get it work 🙂 for how much longer???? not much I'm afrayed.

[WAWood · Accepted solution]

gnur

While Microsoft tells you that there is no risk in the Win10 Upgrade, because they let you believe that you can always revert back to your original OS and setup within 30 days, the ugly fact of the matter is that the Win10 GoBack function has proven to be unreliable -- and when it fails, it can leave machines in a corrupted state -- which doesn't always happen, but it does happen often enough to be a problem and you won't get any warning in advance that it is going to trash your PC!

If that is not bad enough, the Win10 Upgrade is know, in some cases, to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...

This means that RESET no longer works on your PC due to your doing the Win10 Upgrade.

To actually restore your PC to its original condition, you need something known as HP Recovery Media.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck