Water damage on my PC

[sirSovereign]

PC got exposed to water from crack in window frame does the 3 year warrenty cover that? My PC sometimes just shuts down out of nowhere and it dies whenever I plug in anything or unplug anything (USB, mouse, headset, gaming controller, speaker). 

Does anyone know the steps I should take? if there are steps?

[NonSequitur777]

@sirSovereign,

Welcome to our HP Community forum!

I am sorry to hear about the trouble with your OMEN 45L -especially with water exposure, that’s understandably most concerning.

Unfortunately -at least how I understand it, HP’s standard warranty (including Care Packs) does not cover accidental damage, such as liquid exposure, unless you purchased the so-called Accidental Damage Protection (ADP) as part of the warranty package. If ADP wasn't included in your coverage, water damage would typically be considered an out-of-warranty issue.

 

Here’s what you can do:

1. Check your warranty type and status
   You can verify whether you have Accidental Damage Protection here: https://support.hp.com/us-en/checkwarranty.

2. Inspect and document the damage
   If you haven’t already, take photos of any visible signs of corrosion, water damage, or unusual residue inside the case (only if you’re comfortable opening it). This can help you if you decide to file a claim or consult with a repair shop.

3. Avoid further use
   Continued use could worsen internal damage or short out components. It’s best to stop powering on the system until a technician has assessed it.

4. Contact HP Support directly
   Visit HP Contact Support or call them to discuss next steps. Even without ADP, HP can often provide out-of-warranty repair options (paid service).

5. Alternative: Seek a local repair technician
   If HP repair isn't feasible, a trusted local computer technician can help assess motherboard, PSU, or I/O shorting issues. Based on your symptoms (random shutdowns and dying when plugging/unplugging USB), the motherboard, PSU, or front I/O header/circuit may be compromised.

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Let me know if you need help finding replacement parts and/or rebuilding with salvaged components. I am here to help you through it.

Warm Regards,

NonSequitur777