Website won’t recognize serial number on new desktop. Also I get prompted to login over & over.

[ewh999]

I keep getting sent to a new window and repeatedly asked to login . Then, they say my serial number isn’t valid. I’m trying to register a new desktop. Does anyone know how to tell if it’s a fake/scam site ? Sometimes I get my account and order info, other times it only shows my old devices. Then it showed printers I’ve never owned. Once it suddenly brought everything up in Vietnamese! I keep trying to contact an HP representative but to no avail. Any ideas?

[zoey7886]

@ewh999, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your serial number! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you're dealing with multiple issues at once. Let's break it down and troubleshoot step by step. Here are some questions to help narrow down the problem:

Website URL: Can you confirm the exact website you’re visiting? Is it directly from HP official site? Sometimes, scam sites mimic real ones.

Login Loop: When you get prompted to log in repeatedly, does the page refresh, or do you get any error messages? Have you tried clearing your cache or using a different browser?

Serial Number Issue: Where are you checking the serial number from—on the box, the bottom of the desktop, or in the BIOS? Have you tried entering it without spaces or special characters?

Also, need help finding your product number? We've got you covered! Check out this handy guide:  
https://support.hp.com/in-en/document/ish_2039298-1862169-16   

Please let me know if this helps! Feel free to reach out for further assistance. 

Take care, and have an amazing day!  

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Regards,