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NickNesbit
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What can I do about my computer doing the diagnostics check then an error a automatic repair?

HP Recommended
Pavilion 23 All-in-one PC
Microsoft Windows 10 (32-bit)

I turn on my computer, and it does a diagnostics check then into a automatic repair then it errors and says the repair did not work then it sends me to a blue screen for trouble shoot and continue to windows 10. When I click on continue it does not work it send me right back to the error screen, and the trouble shoot says that something went wrong. My computer also could not update before this it would not complete and now I’m stuck here with the error screen. Please any advice will help

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @NickNesbit

 

Welcome to the HP Support Community. 

 

Try these steps to test the PC hardware - 

 

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. Click Extensive Test.

 

If the test passes, try restoring the computer - 

 

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F11 once for System Recovery. 
4. Choose the Keyboard Layout. 
5. Click on Troubleshoot. 
6. Go to Recovery Manager and click on System Restore. 
7. Choose a Restore point or a Restore date when the computer was working fine. 
8. Click on OK to initialize the System Restore.

 

If the issue still persists, try re-installing the operating system. Refer to this document for steps. 

Note - System Recovery will delete everything that you had saved or installed on the computer.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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