What has happened to HP?

TomK75 · ‎10-06-2025

What has happened to HP? This is my 3rd HP purchase - an HP OmniDesk Desktop. The sales, service, follow-up. First of all I cannot figure what is wrong with this brand new machine. I save two excel docs last night. When trying to open, both were corrupted. I am trying to do a save as to a new folder, the computer is locked up. I went to the waste basket, it locked up. I tired to contact customer service I am now on hold for more that 40 minutes. From what I have experienced in this last sale and the few weeks that I have used the system, the HW, SW, system set up, the [edited]

Kuroi_Kenshi · ‎10-08-2025

Hi @TomK75,

Welcome to the HP Support Community!

I’m very sorry to hear about the issues you’ve been experiencing with your HP OmniDesk Desktop. I completely understand how frustrating this must be.

To help us investigate and escalate this matter quickly, could you please share your case ID via private message? Once I have it, I can follow up with the relevant team and ensure your concerns are addressed as soon as possible.

Thank you for your patience and cooperation.

Best regards,

I'm an HP Employee.

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TomK75 · ‎10-09-2025

I had to request assistance again yesterday. I was informed that my problem somehow is related to the SW that HP installed. Essentially since HP determined that it is not a HW problem I am basically on my own. In other words HP will not warrant the SW that they sold and installed. So I have a problem with a brand new machine that I cannot determine just what is the cause and I am on my own. I stand by the original complaint. After purchasing three systems over the last 7 or 8 years, this company has put itself in a position that it does not care about finding solutions and will not back its products.

Kuroi_Kenshi · ‎10-09-2025

Hi @TomK75,

HP OmniDesk Desktop. To ensure we can properly investigate and escalate this matter, I need to check your case details with the team.

Could you please send me your case ID via private message if you have one? Once I have that, I’ll review the situation and follow up with the relevant team to see what can be done to resolve the problem.

We’ll make sure your concerns are addressed as quickly as possible.

Best regards,

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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