What is wrong with my computer?

[dkc121870]

I would like help on my desktop computer.  It is under warranty.   A couple of months ago it started shutting itself off sporadically.  It then would not turn on and failed to boot to windows.  HP supports said the motherboard needed to be replaced.  The technician came and replaced the motherboard and the issue persisted when the graphics card was installed so they recommended removing the graphics card.  The computer would boot so I allowed the removal and  insisted on a replacement as it is a higher end graphics card.  Graphics card was then ordered and when they came to replace it, the issue persisted so then the technician said I needed a riser card.  That part was ordered and on back order so the graphics card was still not installed.  Then the fan was unable to be located.  HP then said the CPU needed to be replaced and the fan.  All three parts were then replaced 2 weeks ago and the technician said I needed a new mini DisplayPort to DisplayPOrt cord for the monitor and unlocked the bit locker on the computer.  The computer is flashing white on the power button again and turning itself off again.  HP has suggested a new motherboard again.  I have again asked HP for a new computer as this seems like a lemon and a lot of replacement parts for a computer that is less than a year old.  Thoughts?

[VikramTheGreat]

Hi @dkc121870,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for taking the time to explain everything in detail. I completely understand how frustrating and exhausting this experience has been, especially for a desktop that is under warranty and has already undergone multiple major part replacements (motherboard, graphics card, riser card, CPU, fan, etc.) with the issue still recurring. I’m really sorry you’re having to go through this.

To set the right expectations upfront:
On the HP Community forum, we don’t have the authority to directly approve system replacements. However, we absolutely can review the service history and help push this for the appropriate internal review, especially given the repeated failures and repairs.

Next step – required details

To proceed and check this further, could you please share the following via private message:

• HP service case number/complaint number
• Product number or serial number of the desktop

With those details, we can:

• Review the complete repair history and parts replaced
• Confirm whether the repeated shutdowns and white power-button flashing are already documented
• Escalate the case internally for review by the appropriate HP support/escalation team

Important note

Given the number of components already replaced and the continued symptoms, your concern about the system potentially is understandable. While we cannot promise a replacement through the community, cases like this do qualify for deeper internal evaluation when reviewed with full service history.

Once you share the case details, we’ll do our best to ensure this is looked at properly and that you receive a clear path forward.

Thank you for your patience, and I appreciate you bringing this to our attention.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat