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- What keys combination to access BIOS menu

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08-31-2023 08:36 AM
Hello,
My all-in-one has stuck at HP BIOS UPDATE FAILED SCREEN and went to loop. I'm not able to access bios to run recovery mode. I tried every key combination like ESC, F1, F2, F3, F4, F5, F6, F7, F8, F9, F10, F11, F12, Delete, Sht+fn+F10 etc and nothing works, it still reload after 15 seconds. Does anyone know what else I can do to access BIOS menu please? Thank you in advance
09-02-2023 10:55 PM
Hi @AgaAga1,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP all-in-one computer is stuck at the "HP BIOS UPDATE FAILED" screen and you're unable to access the BIOS or boot into recovery mode, you may need to perform a more advanced troubleshooting procedure to resolve this issue. Here are some steps you can try:
Clear CMOS/BIOS Settings:
- Unplug the computer from the power source.
- Open the computer case (if it's a desktop) or access the internals (if possible).
- Locate the CMOS battery on the motherboard (it's a round, silver coin-cell battery).
- Remove the CMOS battery and wait for a few minutes (usually 5-10 minutes).
- Reinsert the CMOS battery and close the computer case.
- Plug the computer back in and turn it on.
Recovery USB/CD: If you have a Windows installation USB or CD, you can try booting from it to access recovery options. Follow these steps:
- Insert the Windows installation media.
- Boot the computer and try to access the boot menu. Typically, this is done by pressing a key like F12 or ESC during startup.
- Select the USB or CD drive from the boot menu to boot from the installation media.
- Once you boot from the installation media, you may have access to repair and recovery options.
Use an External Keyboard: Sometimes, built-in keyboards can have issues. Try connecting an external USB keyboard to see if it allows you to access the BIOS or boot menu.
Consult the User Manual: Review the user manual or documentation for your HP all-in-one computer model. It may contain specific instructions for accessing the BIOS or performing recovery actions.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator