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- HP Community
- Desktops
- Desktop Boot and Lockup
- When logging in it shows automatic repairs.

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10-01-2021 08:38 AM - edited 10-01-2021 08:41 AM
Hello hp community,
so when ever I try going on my laptop hp notebook
Model 15
it shows automatic repair and the thing is I can’t get it off as you see from the following picture:
It shows
log file: D:/Recovery/WindowsRE/Winre.wim/System32/Logfiles/Srt/Srttrail.txt
it isn’t working whenever I try to fix it , IT NEVR works
i tired going to near by hp store they said I should contact hp support on my device so I could get assistance beucase they didn’t seem to know how to fiX this
ao I would like for assistance if you find a solution
please contact me
This started when I was working on my laptop it randomly died at 75% I didn’t worry I charged it then after when I opened it then it shows this auto repair screen I asked for the I.T at the business I own they said they tried everything but just in case they saved my files on a drive I started using an iPad now I wanna see if I can get this laptop to start working but yet it didn’t work still so I got upset I left it for 4 weeks then I came back,YET it still didn’t work so I decided to come and contact hp support community for assistance if anyone is able to assist me.
Thank you,
kind regards.
😓😓😓
10-01-2021 02:54 PM
OK, you have access to the Recovery Partition and in the advanced options you can start the command prompt
Type (step by step) each process step takes several minutes
chkdsk f: /f
DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow
10-02-2021 07:46 AM - edited 10-02-2021 07:48 AM
if you don’t understand fit doesn’t allow me to do anything for example I press it then I try going to cmd prompt it won’t do anything it just glitches then goes back where I started and the problem if I delete anything if I could I would lose all data saved on my laptop becuase non of the files moved to the disk drive (and yes I tried using the drive also didn’t work so I don’t know what to do with he laptop