cancel
Showing results for 
Search instead for 
Did you mean: 
wyan
New member
4 2 0 0
Message 1 of 5
248
Flag Post

Solved!

Why the recovery kit can't help?

HP Recommended
Pavilion Slimline s5-1020
Microsoft Windows 7 (64-bit)

My HP Pavilion Slimline s5-1020 desktop can't be rebooted. I ordered Windows 7 64 bit Recovery Kit QE413AV For HP Pavilion Slimline Desktop PC Model Number s5-1020 from Computer Surgeons. I put the disk 1 into the PC DVD driver, and select CDDVDW boot in BIOS menu. The computer started "Windows is loading files" and the status bar was extended gradually. When it finished the loading, "Microsoft Corporation" and the status bar (empty, not started) were showed on the screen without any error. Then, the computer kept silence forever. Obviously, it stopped somewhere in abnormal. Please help me. Thanks a lot!

4 REPLIES 4
erico
Level 17
Level 17
47,959 42,198 4,643 12,408
Message 2 of 5
Flag Post
HP Recommended

Is your HP Pavilion Slimline s5-1020  from the 2011 model year?

 

Does it have the original hard disk installed?

 

What was the reason you decided to use a recovery disk set?




I am not an HP Employee.
0 Kudos
wyan
Author
New member
4 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Thanks, Erico. I'm not sure which year model. It might be, probably. Everything on the machine is original part, including the hard drive. The reason I did so is that the machine can't be rebooted. It always stops when Windows starts without any error message.

0 Kudos
erico
Level 17
Level 17
47,959 42,198 4,643 12,408
Message 4 of 5
Flag Post
HP Recommended

Eight years is way beyond the expected service life of a desktop PC.

 

Motherboard electronic components develop issues and stop working as expected.

 

You really shouldn't invest any money in it and should source a replacement. It's currently worth less than the cost of the recovery disk set.  Sorry to have to give you such bad news, but if you need a PC, now you know now.




I am not an HP Employee.
0 Kudos
wyan
Author
New member
4 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Good suggestion👍! Actually, my wife said the same before I ordered the recovery kit last week😉. Thanks for help!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation