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‎01-05-2023 05:09 PM

HP Recommended
Product: hp 800 G1 USDT
Operating System: Microsoft Windows 10 (64-bit)

I am upgrading from a HP8300 SFF system to a smaller sized device - a HP 800 G1 USDT, which I can put under my monitor.

To do this I have bought an ex office device with windows 10 / 64 bit, pre installed on a 256Gb 2.5" ssd. This all tested OK upon receipt.

I upgraded the ram to 8Gb (from single 4Gb) and all still OK.  Until I added a wireless keyboard and mouse, with usb dongle.

Upon rebooting the system I got an error message informing me that it was carrying out repairs (to windows 10), which then failed.

I was given the option to use function keys to proceed (F1 etc) but the keyboard was unresponsive.

A standard usb keyboard was tried and the system booted up OK again, no repair message, and with the mouse happily working via the usb wireless dongle.

It would seem that I will have to use a wired keyboard in the future, when I would really like to use wireless type to declutter my desk.

Can anyone throw light on this curious quirk ? Is the keyboard not being recognised early enough during boot to be registered as being connected ?

Thoughts, and maybe an answer, please.

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