-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- Will not boot - get message - "Press the ESC key for startu...

Create an account on the HP Community to personalize your profile and ask a question
12-15-2019 10:45 AM
I purchased a new HP from Amazon. Yesterday I turned it on for the first time. Later I shut it down and then turned it back on t see how fast it shutdown and loaded. I got a blank screen and then the message "Press the ESC kep for startup menu" but the keyboard and mouse were frozen. I eventually unplugged the computer as there was no other way to do anything else. I tried again and got the same message. unplugged and tried again...this time it booted. Today, I turned it on only to get a blank screen (but the mouse cursor appeared). After hitting enter I got the same message "press the ESC ...." This time I tried control/alt/delete and it booted. turned it off and on again and this time it works. This should not happen on a brand new computer. What is the issue?
12-15-2019 10:53 AM
hi
This should not happen on a brand new computer. What is the issue?
no
back to amazon the pc must be replaced / exchanged, refunded or repaired
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------