• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-15-2019 10:45 AM

HP Recommended
Product: 460-p274
Operating System: Microsoft Windows 10 (64-bit)

I purchased a new HP from Amazon.  Yesterday  I turned it on for the first time.  Later I shut it down and then turned it back on t see how fast it shutdown and loaded.  I got a blank screen and then the message "Press the ESC kep for startup menu" but the keyboard and mouse were frozen.  I eventually unplugged the computer as there was no other way to do anything else.  I tried again and got the same message.  unplugged and tried again...this time it booted.  Today, I turned it on only to get a blank screen (but the mouse cursor appeared).  After hitting enter I got the same message "press the ESC ...."  This time I tried control/alt/delete and it booted.  turned it off and on again and this time it works.  This should not happen on a brand new computer.  What is the issue?

 

1 REPLY 1

‎12-15-2019 10:53 AM

HP Recommended

hi

This should not happen on a brand new computer. What is the issue?

no

back to amazon the pc must be replaced / exchanged, refunded or repaired

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.