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‎12-15-2019 10:45 AM

HP Recommended
Product: 460-p274
Operating System: Microsoft Windows 10 (64-bit)

I purchased a new HP from Amazon.  Yesterday  I turned it on for the first time.  Later I shut it down and then turned it back on t see how fast it shutdown and loaded.  I got a blank screen and then the message "Press the ESC kep for startup menu" but the keyboard and mouse were frozen.  I eventually unplugged the computer as there was no other way to do anything else.  I tried again and got the same message.  unplugged and tried again...this time it booted.  Today, I turned it on only to get a blank screen (but the mouse cursor appeared).  After hitting enter I got the same message "press the ESC ...."  This time I tried control/alt/delete and it booted.  turned it off and on again and this time it works.  This should not happen on a brand new computer.  What is the issue?

 

1 REPLY 1

‎12-15-2019 10:53 AM

HP Recommended

hi

This should not happen on a brand new computer. What is the issue?

no

back to amazon the pc must be replaced / exchanged, refunded or repaired

 

 

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