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Stubbs76
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Message 1 of 2
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Will not power on regardless of attempt recommended. There is only a white pin light on back.

HP Recommended
Pavilion all in one touchscreen desktop 24-b223w

HP Pavilion all in one desktop 

24-b223w 

 

Won't power on despite attempts made of the recommendations. The on/off button is lit up and there is a small pin light on next to where the power cord plugs into the back of the  monitor so it is getting power but screen remains black/off. Product is out of warranty now. 

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Stubbs76


Welcome to HP Community

 

I have gone through your Post and would like to help

 

This seems to be a Motherboard issue

 

Please contact HP Support in your Region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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