06-14-2021 11:21 PM
My computer started an automatic update overnight and is now stuck in a loop between the restarting screen and hp loading screen. Using advanced options, I have already tried a startup repair, tried uninstalling the latest updates, tried a safe mode reset from the startup settings, and tried to do a system restore from a restore point( but it said i don’t have any restore points). what else can i do without re-installing windows and losing all of my files?
06-15-2021 06:28 AM
I would suggest two things to start ...
First, get a USB stick and back off all the files you need to keep -- to ensure you have them if you have to eventually to a reinstall.
Second, provide us the specific version of Windows you are using. To find this, enter "winver" (without the quotes) in the Search area and report back what the window says.
Didn't find what you were looking for? Ask the community