• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎06-14-2021 11:21 PM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

My computer started an automatic update overnight and is now stuck in a loop between the restarting screen and hp loading screen. Using advanced options, I have already tried a startup repair, tried uninstalling the latest updates, tried a safe mode reset from the startup settings, and tried to do a system restore from a restore point( but it said i don’t have any restore points). what else can i do without re-installing windows and losing all of my files?

1 REPLY 1

‎06-15-2021 06:28 AM

HP Recommended

@compgeek393 

I would suggest two things to start ...

 

First, get a USB stick and back off all the files you need to keep -- to ensure you have them if you have to eventually to a reinstall.

 

Second, provide us the specific version of Windows you are using.  To find this, enter "winver" (without the quotes) in the Search area and report back what the window says.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.