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‎06-14-2021 11:21 PM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

My computer started an automatic update overnight and is now stuck in a loop between the restarting screen and hp loading screen. Using advanced options, I have already tried a startup repair, tried uninstalling the latest updates, tried a safe mode reset from the startup settings, and tried to do a system restore from a restore point( but it said i don’t have any restore points). what else can i do without re-installing windows and losing all of my files?

1 REPLY 1

‎06-15-2021 06:28 AM

HP Recommended

@compgeek393 

I would suggest two things to start ...

 

First, get a USB stick and back off all the files you need to keep -- to ensure you have them if you have to eventually to a reinstall.

 

Second, provide us the specific version of Windows you are using.  To find this, enter "winver" (without the quotes) in the Search area and report back what the window says.



I am a volunteer and I do not work for, nor represent, HP
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