• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎10-18-2023 05:34 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c0000 (2W0J6AV)
Operating System: Microsoft Windows 10 (64-bit)

Have a HP Laptop 17-cn0xxx with 11th gen i7-1165G7, BIOS F.11 Product 52V01UA#ABA 32GB RAM, and something happened where I can not boot nor see the internal WDC WDS100T2B0C PCIe 1.0 disk. In BIOS, note that I am non-RAID, 931.5GB driver version 18.1.1.5201 RST VMD Driver. I can perform all extended diags without errors, but blue screen stop code (218) error booting. No utilities see the drive from any Windows or the HP built Recovery drive. Do not understand how the driver is in the BIOS but can not see/boot to the disk, but can perform successful extended diagnostics. Laptop was installing windows update then backing it out for a couple days before it stopped booting.  Intel asked me to run a .msi file which Windows PE will not run as a static build.  Totally at a loss how the BIOS functions but no rescue utility sees the disk.  Any help appreciated!

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.