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VM123
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Message 1 of 2
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Flag Post

Windows 10 will not open on my hp desktop

‎02-17-2020 01:29 PM

HP Recommended
Product: HP Pavilion Series
Operating System: Microsoft Windows 10 (64-bit)

P7-1236s

getting blue screen saying fix computer...f11 says I can do a system recovery but will I lose my personal files? Using the command prompt does not work.

1 REPLY 1
Grzwacz
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Level 12
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Message 2 of 2
Flag Post

‎02-17-2020 09:11 PM - edited ‎02-17-2020 09:13 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Windows and HP both give blue screens when there is a problem.

 

A "F11" option on the blue screen you are seeing suggests you have a HP error screen.

 

I would shut down and restart the PC. Tap 'ESC". Then select "F2".

 

Run HP Diagnostics.

 

Regards

 

 

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