getting blue screen saying fix computer...f11 says I can do a system recovery but will I lose my personal files? Using the command prompt does not work.
Greetings,Welcome to the forum.I am not a HP employee.
Windows and HP both give blue screens when there is a problem.
A "F11" option on the blue screen you are seeing suggests you have a HP error screen.
I would shut down and restart the PC. Tap 'ESC". Then select "F2".
Run HP Diagnostics.
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