Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Windows 10 will not open on my hp desktop

HP Recommended
HP Pavilion Series
Microsoft Windows 10 (64-bit)


getting blue screen saying fix computer...f11 says I can do a system recovery but will I lose my personal files? Using the command prompt does not work.

Level 12
Level 12
6,758 6,742 636 1,521
Message 2 of 2
Flag Post
HP Recommended


Welcome to the forum.

I am not a HP employee.


Windows and HP both give blue screens when there is a problem.


A "F11" option on the blue screen you are seeing suggests you have a HP error screen.


I would shut down and restart the PC. Tap 'ESC". Then select "F2".


Run HP Diagnostics.





0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation