cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
VM123
New member
1 0 0 0
Message 1 of 2
310
Flag Post

Windows 10 will not open on my hp desktop

HP Recommended
HP Pavilion Series
Microsoft Windows 10 (64-bit)

P7-1236s

getting blue screen saying fix computer...f11 says I can do a system recovery but will I lose my personal files? Using the command prompt does not work.

1 REPLY 1
Grzwacz
Level 12
Level 12
7,153 5,604 681 1,651
Message 2 of 2
Flag Post
HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Windows and HP both give blue screens when there is a problem.

 

A "F11" option on the blue screen you are seeing suggests you have a HP error screen.

 

I would shut down and restart the PC. Tap 'ESC". Then select "F2".

 

Run HP Diagnostics.

 

Regards

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation