Windows 11 freezing

[MovieMarc]

I'm experiencing problems with an HP Z6 workstation which keeps freezing when running some video processing applications. I've. checked the EventViewer logs and all I see that might be causing the freeze are three  "Event 10016, DistributedCOM" alerts. I'm at a loss to see what else it could be. I'm not particularly experienced with the innrer working of PCs, so I hope it's something I can fix myself. Can anyone help? 

[BeemerBiker]

10016 errors are not critical and are very common and likely have nothing to do with the problem.

Look for critical errors.

Also try a graphics reset to see if you an unfreeze the PC

1. Quick Keyboard Shortcut (Windows 10/11)

• Press ⊞ Win + Ctrl + Shift + B at the same time.

• You’ll hear a beep and see the screen briefly go black or flash.

• The display should return to normal, and your graphics driver will be refreshed

You might clear the windows logs to make it easier to find the problem when it occurs.

what app or apps are causing the problem?

Perhaps the wrong drivers are installed.  What is the product ID ?

[Gl0wSticks]

Since this website doesn't allow me to make my own topic...

Hello, I've been battling with Msoft live chat for probably 20 hours in total by now... We've tried reinstalling windows(Fail, re-rolls), Clean installation of windows 2 different methods (Both Fail) DSIM checks, SFC checks, nothing seems to work. And Msoft gave up and told me to contact manufacturer for their issue. 

On May 2026 I attempted to install the latest windows 11 update but my PC crashed instead, and when trying to install these two updates (cant list them because I cant post them) were giving me retry errors, no matter what I tried to do etc, so resulted in attempting Clean installation of windows, reset this pc, reinstalling windows. All came back to failing.

The primary issue is my PC will randomly run into the "Your Device Ran Into a Problem and needs to restart" if the PC is idling, or high intensity.

Please take note my hardware on this PC is completely fine. I've resit the ram, and diagnosed everything, and all is fine and working as they should be...

Any help please I've been suffering from this for 20 days... MY PC is useable, but not really as the crash will randomly happen in high intensity or idling... Windows told me to talk to my manufacture, and refuse to take blame for the windows updates adding corruption to my PC.

Please help! Do not say hardware related as it is not. Thank you!!

[MovieMarc]

OK, I went into the PC's power settings and switched from "Balanced" to "Power saver" which so far seems to be working. Sadly I can't seem to  locate the W11 "advanced Power Settings" where I can apparently set CPU maximum usage etc.

[BeemerBiker]

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@MovieMarc wrote:

OK, I went into the PC's power settings and switched from "Balanced" to "Power saver" which so far seems to be working. Sadly I can't seem to  locate the W11 "advanced Power Settings" where I can apparently set CPU maximum usage etc.

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That "advanced settings" is where you changed from balanced to power saver

Possibly your PC had been running in turbo mode and overheated.  This is just a guess due to you having success when switching to power saver quote:

The Power Saver plan in Windows 11 (also referred to as Energy Saver in newer updates) conserves battery life and reduces energy consumption by lowering your PC's performance and restricting background activity

While battery life does not apply, the lower PC performance does

Yes, the Power Saver plan works perfectly on desktop computers. It functions by capping your maximum processor state, which generally limits your CPU from reaching its highest turbo boost speeds and aggressively restricts background processes to reduce overall energy consumption.

One option you could try if you want:  You have client cloud recovery.  Instead of that clean install of windows you could download the cloud recovery client. If the client recovery windows 10 then do an in-place upgrade to 11.  After getting window 11 up and running go into the "Processor power management" and set %CPU utilization to maximum of %99 and keep the lower value at %5

To download the client recovery, enter your product ID or serial number here, select windows 10 or 11 and get the client cloud recovery app.

[MovieMarc]

I read elsewhere there should be an Advanced Settings option, but I cannot see any way to access this:

 Windows: Power Options; Advanced Settings, by either setting:

• Processor Performance Boost Mode: Disabled, OR
• Maximum Processor State: 99% (effectively same as setting above)